Work Experience

• I have over 20 years of experience in the customer service area, and over this time I have developed great communication skills. I always get on well with both customers and staff. I have great sales and customer care skills. I deal with customer queries in a friendly and efficient manner and I am always looking to achieve the best possible result for both customer and company.

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• I have developed strong design skills through my work as a freelance graphic designer, creating a wide range of visual content tailored to client needs. This included branding materials, social media graphics, promotional posters, and digital assets for small businesses. Working independently required me to manage client communication, meet tight deadlines, and ensure each project aligned with the client’s vision and goals. This experience strengthened both my creative abilities and my capacity to manage projects from concept to completion

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• Through running my small business, managing a busy bar, and working at the tourist office, I have developed exceptional administration and organisational skills. These roles also strengthened my financial responsibility and bookkeeping abilities, as I regularly handled budgets, cash flow, and daily financial tasks. Over the years, I’ve gained valuable managerial experience—confidently taking charge, delegating tasks effectively, and ensuring smooth day-to-day operations. I thrive both as part of a team and when working independently. Additionally, I have learned how to conduct and analyse market research through surveys and interviews, using insights to inform business decisions and improve customer engagement.​​​

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• Due to the pandemic, I completed my first year of university entirely online, which gave me valuable experience in remote learning and virtual collaboration. I adapted quickly to working from home and developed strong digital communication skills. I’m confident using platforms such as Zoom, Microsoft Teams, and Slack to manage meetings, group projects, and online presentations. This experience has shown that I can stay organised, self-motivated, and productive in a remote working environment.

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• I also have waitressing, cleaning and receptionist experience, obtained from summer work while I was at school.